Privacy Policy

This Privacy Policy explains how AI Offices LLC (“MagicMaid,” “we,” “us”) collects, uses, and protects information in connection with our home-services scheduling platform and the MagicMaid “My Schedule” staff application.

Information We Collect

• Contact information — name, mobile phone number, and email address of customers and service professionals.
• Scheduling information — service addresses, appointment dates and times, job details, and assignment records.
• Location information — for service professionals using the staff app, approximate location may be used at job check-in and check-out to confirm arrival at the service location.
• Login and device information — one-time passcodes and basic device identifiers used to verify identity and keep accounts secure.

How We Use Information

• To schedule, assign, dispatch, and manage home-cleaning services.
• To send one-time passcodes (OTP) by SMS so professionals can securely log in to the staff app.
• To send service-related notifications, such as appointment confirmations and assignment updates.
• To operate, maintain, and improve the platform.

SMS Messaging

We use SMS to deliver login verification codes to service professionals and service-related notifications. Messages are sent only in connection with the service. We do not sell or share your phone number or messaging information with third parties for their marketing purposes. For full SMS program terms, including opt-out instructions, see our SMS Terms & Conditions.

How We Share Information

We do not sell your personal information. We share information only as needed to operate the service — for example, with service providers that help us deliver messages (such as our SMS provider) or process payments. These providers are permitted to use the information only to perform services for us. We may also disclose information where required by law.

Data Retention

We retain information for as long as needed to provide the service and to meet legal, accounting, and operational requirements.

Data Security

We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

You may opt out of SMS messages at any time by replying STOP to any message. To request access to or deletion of your information, contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision.